Skip to main content
Font size:

South Australian Transport
Subsidy Scheme

A Simpler. Faster. Safer. experience for SATSS taxi travel will soon be introduced in South Australia.

Learn more about what the new SATSS experience means for you:

Changes to SATSS for members

This new SATSS system has been designed to make SATSS travel simpler, faster and safer for everyone.

For members this will mean no more paper vouchers, real time journey information, automatic fare calculations and automated travel notifications for carers or alternate contacts.

What are the changes?

A new digital app for taxi drivers, called the SATSS app, is replacing the paper based voucher system — simplifying how you access subsidised taxi fares and improving how your journey information is recorded. Active SATSS members will be issued a new SATSS member ID card, which must be used to access subsidised taxi fares in South Australia.

How does it work?

At the beginning of a journey, the driver will use their mobile phone to scan the barcode on the SATSS member’s ID card. This will record the SATSS membership number and start the journey.

If registered, an automatic notification will be issued to the member’s nominated carer or contact. This notification will include a link to a map showing the exact route a driver is taking for the member’s journey.

When the taxi has arrived at the member’s destination, the driver will scan the member ID card barcode again to record that the journey has ended.

The driver will enter the meter value into the app, which then automatically calculates the remaining fare to be paid by the member. Members will also be able to hear this information through the phone’s text-to-speech functionality.

If a member has provided their email address to SATSS, they will be emailed a summary at the end of each journey which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining.

For the app to calculate the subsidy correctly, members must present their member ID card for scanning at the beginning and end of each journey.

What are the benefits?

It’s simpler.

To access your SATSS subsidised trips, all you need is your member ID card.

It’s faster.

With a quick scan of your member ID card, you can pay your fare faster. The app will automatically calculate your subsidy and display the total fare payable by you.

It’s safer.

Your new member ID card allows your journey to be recorded in real-time. This means a carer, or nominated contact can receive notifications about your journey, in real time.

How is this safer?

Carer / or nominated contact notifications

Members can nominate a carer, or alternate contact to receive an automated notification by email or SMS advising them of the members journey in real time. When a member ID card is scanned at the beginning of a journey, a text or email notification will be sent to the registered contact. This notification will include a link to a map showing the exact route a driver is taking for the member’s journey. This link will be valid for two hours.

Driver validation

A taxi driver must have a current and valid driver accreditation to access and use the SATSS app.

Vehicle validation

The driver’s vehicle registration must be valid in order for the SATSS app to be used.

SATSS Member FAQ

How do I keep track of my trips?

At the end of each journey, members will be emailed a summary which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining. Members can register their email address below.

Member ID cards are also linked to the SATSS database and will automatically keep track of all subsidised trips.

What are the conditions of use for SATSS members?

The conditions of use for SATSS members remain unchanged. Member’s trips will be topped up when the next allocation of trips are due.

The SATSS conditions of use for members can be viewed here (PDF, 585 KB).

What if I forget my member ID card?

If a member does not present their SATSS member ID card to the driver at any time during the journey, they will need to pay the full fare amount. If a member ID card is lost or stolen members can contact SATSS.

What do I do with my paper vouchers?

Your new member ID card replaces your SATSS paper vouchers. Any unused paper vouchers must be returned to SATSS. A reply paid envelope will be provided with your new SATSS member ID card.

What if I live in regional or country South Australia?

If a journey is wholly within, or starts or ends in regional South Australia and the maximum metered fare is over $40, the driver will ask the member if they would like to use 1, 2 or 3 trips to subsidise their fare. The app will then automatically calculate and display the total fare payable by the member after the subsidy has been applied. For the app to calculate the subsidy, members must present their member ID card at the beginning and end of each journey.

I have lost my card, what do I do?

To report lost or stolen member ID cards, call SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. SATSS will cancel the lost card and will issue a new card within 5-10 business days. Member’s will not be charged to replace a member ID card*.

*Fee charged for the cost of a replacement member ID card subject to change

What about interstate journeys?

Paper based vouchers will still be issued for interstate journeys. To obtain interstate vouchers please call SATSS on 1300 360 840. Please allow at least 5 – 7 days for the vouchers to be posted.

I’m not a SATSS member, how do I apply?

Please download the application form (PDF, 1.5 MB) for discussion with your GP.

Register a carer or contact

Members can register their details, or the details of a carer or alternative contact, to receive email notifications about their journey.

To register the following information is required: SATSS member ID number, member card CVV number (on back of member card), member surname and date of birth, and a valid email address. A mobile number for the member and/or alternate contact may also be provided if applicable.

Submitting Registration successful

Lost or stolen member ID cards

If your member ID card is lost or stolen you must notify SATSS as soon as possible by calling SATSS 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au.

SATSS will cancel your lost card, and will issue you with a new card within 5-10 business days. You will not be charged to replace a member ID card*.

*Fee charged for the cost of a replacement member ID card subject to change.

Interstate vouchers

Paper based vouchers will still be issued for interstate journeys. To obtain interstate vouchers please call SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. Please allow at least 5 – 7 days for the vouchers to be posted to you.

Changes to SATSS for drivers

A new digital app for taxi drivers, called the SATSS app, has now replaced the current paper based system — simplifying the process to obtain subsidised taxi fares for SATSS members, streamlining the payment process, and improving how journey information is recorded.

Paper based vouchers will no longer be issued for subsidised taxi fares. SATSS members have been issued a new member ID card which will be used to access subsidised fares.

To process subsidised taxi fares, all accredited drivers must have a mySA GOV account, and have the app downloaded on their mobile device.

Drivers will be in breach of regulations if they do not accept SATSS via the app.

Download the SATSS driver app for Android

Download the SATSS driver app for iOS

To process subsidised taxi fares, all accredited drivers must have a mySA GOV account, and have the app downloaded on their mobile device.

Drivers will be in breach of regulations if they do not accept SATSS via the app.

What are the changes?

The new SATSS system will simplify the process to obtain subsidised taxi fares for SATSS members, streamline the payment process, and improve how journey information is recorded.

To process subsidised taxi fares, all accredited drivers must have a mySA GOV account, and have the app downloaded on their mobile device.

The SATSS app is now available for download. To download the SATSS app on your Apple or Android mobile, you can visit your app store. To create a mySA GOV account visit sa.gov.au/mysagov.

Drivers will be in breach of regulations if they do not accept SATSS via the app.

How does the SATSS app work?

  1. When starting a shift, drivers will need to log into the new SATSS app on their mobile device using their mySA GOV credentials.
  2. To start a SATSS journey, drivers must scan the barcode on the SATSS member’s ID card when the meter is activated. This records the passenger’s subsidy details and journey. A GPS tracker is enabled on the app to record the exact route taken for each journey.
  3. When a driver has arrived at a SATSS member’s destination, they must scan the barcode on their member ID card again to record that the journey has ended.
  4. The driver must then enter the total fare displayed on the meter into the app. The app will automatically calculate the total amount payable by the passenger, taking into account the subsidy, the $1 levy and lifting fee (if applicable).
  5. Where a journey is within, or starts or ends in regional South Australia and the metered fare is over $40, the app will give drivers the option to ask the SATSS member if they would like to use 1, 2 or 3 trips to subsidise their fare.
  6. If the drivers mobile’s internet/data is not switched on when the SATSS member ID card is scanned, this journey information will be stored in the app until the mobile’s internet is switched on. SATSS journey payments cannot be processed until journey information is uploaded to the SATSS system. This happens automatically when the mobile’s internet is on.

What are the benefits?

Simpler process

Driver’s no longer need to complete a paper based voucher for subsidised fares.

Faster payment

Removing the paper based voucher system means that payments made through the drivers CBS will be faster. All journey information will be automatically uploaded to the SATSS system, reducing the time it will take for trips to be processed.

Better security

Accessing the SATSS app will require drivers to log in and verify their identity, with a mySA GOV account.

Other SATSS app features

Notifications for passenger carers, or contacts

A SATSS member can nominate a carer, or alternate contact, to receive an automated notification by email or text advising them of their journeys. A notification will be sent by text or email at the start of the journey with a link to a map showing their journey in real time. This link will be valid for two hours. At the end of a journey, a second notification will be sent by email that includes the total fare amount, total amount paid by the passenger, and the number of trips remaining.

Text to speech

The app includes a text to speech function that will read out the fare information for passengers, helping any passenger who may be vision impaired. There is a playback function within the app to repeat this information if a passenger does not hear the fare information.

Selfie function

A selfie function has been enabled on the app, and drivers will be randomly prompted to take a selfie to confirm their identity. This will be saved in the backend system along with the trip details for monitoring by SATSS.

Passenger card protection

The app has been designed so that a mobile device cannot scan a photo, or copy a SATSS member ID card. Fraudulent use of SATSS member ID cards, the SATSS app, or obtaining a benefit by deception, is a criminal offence and will result in Police prosecution.

SATSS Drivers FAQ

I’m unable to login to the SATSS app

  1. You must have a verified mySA GOV account in order to login to the SATSS app.

    Setting up a verified mySA GOV account is a two-step process – first create login details using your email address and choose a password.

    Second, verify your identity by providing your driver licence details and the payment number from a registration renewal form in your name. Watch this video to assist you in setting up a verified mySA GOV account.

    Alternatively, if you are still unsure if you have set up your account correctly, or do not have the documentation required to verify your identity, call Service SA on 1300 450 422 (Monday to Friday) during business hours.

  2. If you have a verified mySA GOV account, yet are unable to login to the SATSS app, there may be an issue with your Taxi Driver Accreditation. Contact the Accreditation and Licensing Centre on 13 10 84 for more details.

Unsure if you have a mySA GOV account?

If you have a digital driver’s licence or digital driver accreditation then you already have a verified mySA GOV account.

Driver’s must have a current and valid driver accreditation to access and use the SATSS app.

The app will not allow a driver to scan a SATSS member ID card if they are not accredited or the vehicle is not registered.

Drivers can create a mySA GOV account online at sa.gov.au/mysagov. For step by step instructions on how to set up a mySA GOV account, go to https://vimeo.com/468421633

To create an account and verify your identity you will need your South Australian driver’s licence and South Australian vehicle registration details. If you don’t have these available or need assistance, call Service SA on 1300 450 422 (Monday to Friday) during business hours.

Can I still accept paper-based vouchers?

While member ID cards will be issued to active SATSS members, drivers may still be presented with a paper based voucher. All paper based vouchers must be accepted while SATSS members transition to the new card scanning system. To determine if a member should use a voucher or have their member card scanned, always ask to sight their SATSS member ID card before starting the journey. If the member ID card has a barcode, it should be scanned using your SATSS app at the start and end of the journey and a paper voucher should not be accepted. Drivers will be notified when this transition period has ended and paper vouchers will no longer be accepted.

A member only showed me their SATSS member ID card at the end of the journey

We understand getting used to a new system takes time. If a member forgets to show you their card at the start of the journey for scanning, simply scan their card twice at the end of the journey, and continue enter all other journey information including booking number and total metered fare, to calculate the subsidised fare the member must pay.

Do not charge the member the full metered fare. Kindly remind the member to present the card at the start and end of the journey in the future. Please note there may be a small delay approval for payment on journeys where the card is only scanned at the end of the journey, as SATSS will need to confirm with your CBS the correct start location and pick up time.

How do I get paid for digital SATSS journeys?

A summary of journeys will be sent to your mySA GOV email address each day. SATSS journeys that have synced from your app to the SATSS system, and have been approved for payment will be listed in this email. You can provide these email summaries to your Operator to receive payment for your approved SATSS journeys.

I have questions about my SATSS app

If you have queries about using the SATSS app, contact your CBS for assistance, or email DIT.SATSSenquiries@sa.gov.au.

Have more SATSS driver enquiries?

For further information about the South Australian Transport Subsidy Scheme please contact SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. To discuss your specific requirements please contact your CBS.